Human Resources 101

An employee handbook is a collection of workplace rules, policies, procedures, and other information that an employer would like employees to know.  It both records and communicates important company information, setting guidelines for the employment relationship and for resolving conflicts in the workplace. 

An employee handbook provides a helpful orientation for new employees. It’s also a ongoing reference for all employees. It makes your organization’s philosophy clear; explains the work ethic you expect; emphasizes what your products and service mean to your customers. In fact, your employee handbook will ultimately save you time, money and frustration.

The following outline lists typical chapters and content included in an employee handbook. The list is by no means exhaustive. Subjects to be covered may include:

• Introduction to employer
• Mission Statement (corporate, local, department)
• Recruitment Practices – i.e., Job Postings, Internal Promotions
• Job Evaluation Methods
• Salary Administration Practices

• Cost-of-Living-Allowance increases
• Merit Increases:  Performance Reviews – Probationary/Annual

• Hours of Work
• Attendance
• Overtime
• Training
• Retirement
• Code of Conduct (including confidentiality, dress, language, smoking, non-fraternization)

• Cafeteria
• Security – Occupational Health and Safety Committee
• Staff Lounge/Smoking Room
• Parking
• Human Resources
• Complaint/Grievance Procedures

• Vacation
• Statutory Holidays
• Group Insurance Benefit Plan
• Group pension
• Sick Leave provisions
• Other leaves (i.e., Jury Duty, Bereavement Leave, Personal Leaves, Maternity/Parental Leave, etc.)