Bennet Simonton addresses what he calls the most important leadership skill —listening. The most common complaint I hear from employees is the perception that they are not being heard. The source of that perception runs the gamut from management not listening to managers not closing the communication loop. If managers want employee commitment, they have to make sure they are listening.
“Listening is your most important leadership skill. How better to lead people to treat customers and each other in the most outstanding way. And think what you could accomplish if suddenly your own brainpower and commitment was multiplied by the number of employees you have.”
Read the article at management issues: Listening, the key to employee commitment
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